In this project, we partnered with Next Fulfilment to streamline their complex billing processes. They relied heavily on manual data handling between their fulfillment system (ShipHero) and various shipping providers like Australia Post, DHL, and StarTrack.
Our solution integrated these data streams into a central data warehouse and used AI agents to automate the mapping of billing data to client-specific rates. As a result, Next Fulfilment saw immediate reductions in errors and a significant drop in labor costs.
Project Goals
- Eliminate manual data entry in the billing workflow
- Reduce monthly labor costs associated with high-level executive reviews
- Minimize billing errors and financial leakage
- Automate data collection from multiple shipping providers into a unified format
- Provide clients with accurate monthly billing summaries automatically
Key Features
- Integration of ShipHero with Australia Post, DHL, and StarTrack
- Centralized data warehouse for all billing inputs
- AI-driven mapping of shipping data to client-specific billing matrices
- Automated monthly summaries and cost breakdowns for clients
- Use of n8n and Airtable as the core automation platforms
Unique Aspects
- Customized billing matrices for each client’s unique rate structure
- Significant reduction in human intervention, lowering error rates
- Immediate cost savings by freeing up executive time previously spent on manual billing checks
- Flexible integration with multiple shipping providers for a seamless workflow
- Ability to adapt the automation as shipping partners or rates change
Results
- Reduced monthly labor costs by over $3,000
- Eliminated manual billing errors that previously caused up to $5,000 in leakage per month
- Improved accuracy and transparency for client billing summaries
- Achieved a faster, more reliable billing cycle with minimal human oversight
- Delivered immediate ROI by freeing up executive time for higher-value tasks
We transformed Next Fulfilment’s billing process from a manual, error-prone workflow into a fully automated system powered by n8n and Airtable. This not only saved them thousands of dollars each month but also drastically improved accuracy and efficiency, allowing their team to focus on more strategic work.
